Our Culture
Shaping the company moving forward
Embed a culture so attractive that we retain and entice excellent people.
Provide a place of psychological safety where we can all be open, honest and transparent, and free from judgement.
Ensure we all have the right training and development to thrive in our roles.
Use training and development to ensure everyone can work effectively at the right level, and provide opportunities for progression to be achieved.
Ensure that staff feel valued, appreciated and proud of the role they have in our company
We want to create a workplace where wellbeing is seamlessly integrated into everything that we do, promoting a culture of care, respect, and inclusivity. To achieve this we needed to develop and share this strategy.
This strategy is more than just a document, it represents a commitment to prioritising the health and wellbeing of every member of staff. It acknowledges that wellbeing is unique to each individual and encompasses not only mental and emotional health but also physical well-being. Additionally, it recognises the various aspects of our busy lives that influence these factors.
Suffolk is gearing up for a smarter, greener future with enhanced recycling services that promise to make it easier for residents to reduce waste and protect the environment. As shown in the video, the new system introduces clearer sorting guidelines, more frequent collections, and upgraded facilities designed to handle a wider variety of materials. These improvements aim to raise recycling rates and minimise landfill use, supporting Suffolk’s broader goals for sustainability and carbon reduction. For local communities, it means less confusion about what goes in which bin and a chance to make a tangible difference for their county and the planet.
Our Success Stories
Success Story: Hi-Vis Heroes
At East Suffolk Services, many of our colleagues go above and beyond, not only in their day-to-day roles but also through the work they do in the wider community.
By sharing these stories, we highlight the dedication, resilience, and pride our people bring to every role they take on. It’s a way of recognising their contribution both to East Suffolk Services and to the communities they support beyond work.
Hi-Vis Heroes is now a key part of how we celebrate the people who make a difference every single day.
Additional Success Stories
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At East Suffolk Services, the safety and wellbeing of our staff is non-negotiable. Following a spate of incidents affecting frontline colleagues, we took action alongside East Suffolk Council to raise awareness of the abuse our teams can face and to reinforce our Zero Tolerance approach to aggression and threatening behaviour.
The press release gained wide coverage across local media and BBC Radio Suffolk, where one of our Civil Enforcement Officers shared his experiences on behalf of all frontline staff. His voice helped highlight the important role our people play in the community and the respect they deserve.
This visibility is a positive step in gaining wider public support and shows our continued commitment to protecting our staff.
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At East Suffolk Services, we’re committed to reducing our environmental impact and operating more sustainably. We were recently awarded the Carbon Charter Bronze Standard, recognising the steps we’ve already taken to cut emissions and embed greener practices across our work.
This is just the start of our journey. We are actively striving for Silver accreditation, with a clear plan to build on what we’ve achieved so far. By making sustainability part of our everyday operations, we aim to play our part in protecting the environment while delivering essential services for our communities.
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At East Suffolk Services, we’re proud to play an active role in supporting the people and organisations that make our region thrive. Most recently, we became the kit sponsor for Suffolk’s Police Women’s Netball Team, celebrating teamwork, collaboration, and wellbeing - values that are central to how we operate.
We are also sponsoring the East Suffolk Business Awards 2025, recognising the innovation and resilience of local businesses that are driving East Suffolk forward.
Both partnerships highlight our commitment to investing in our communities, recognising achievement, and building stronger connections. Supporting others is part of who we are, and we’re proud to contribute to the wider success of East Suffolk.
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When the Tour of Britain came to East Suffolk, our teams played a central role in ensuring the event ran smoothly and safely. From detailed planning to last-minute route changes, colleagues across East Suffolk Services showed their ability to adapt quickly and deliver under pressure.
The event was a huge success, watched by thousands in the district and broadcast to audiences nationwide. It was also a chance to showcase not only East Suffolk itself, but the professionalism, commitment, and skill of our staff.
We are proud of the part we played in supporting such a prestigious event and of the way our teams continue to demonstrate their dedication to serving the community.
